Refund policy
1. Eligibility for Return or Exchange
We accept returns or exchanges only if:
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The item is defective, damaged, or incorrect upon delivery.
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The issue is reported to us within 24 hours of receiving the order.
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The product is unused, in original packaging, and includes all tags, manuals, and accessories.
2. Non-Returnable Items
We do not accept returns or refunds for:
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Change of mind after purchase.
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Products damaged due to misuse, mishandling, or accidents.
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Items reported after 24 hours of delivery.
3. Return Process
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Contact us via WhatsApp or support@bukharians.com within 24 hours of delivery.
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Provide order number, photos/videos of the defective or wrong product.
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Our team will verify your claim and guide you on the return process.
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Once we receive the product and inspect it, we will send the replacement.
4. Refund Policy
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Refunds are issued only if a replacement is unavailable.
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Refunds are processed within 5–7 business days after inspection and approval.
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Refunds are made via bank transfer or mobile wallet (no cash refunds).
5. Shipping Costs
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If the return is due to our error (wrong or defective product), we cover return shipping costs.
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If the return is due to incorrect details provided by the customer, shipping costs are the customer’s responsibility.
6. Contact Us
For any refund or return-related queries:
📧 support@bukharians.com
📱 WhatsApp: +92-323-8613217